Terms and conditions
Terms and Conditions of Purchase and Sale of kerk Commercial Importer and Exporter of Appliances
Eletrônico Ltda., Headquartered at Rua Catipará, 35, hereinafter simply called kerk
Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda., And, on the other hand, the kerk client
Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda., Qualified at the time of
purchase of products kerk Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda.,
hereinafter referred to simply as Customer.
Whereas the kerk Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda.
sells products and services over the internet; Considering the interest of the Customer in the purchase
of products offered by kerk Comercial Importadora Exportadora de Eletrodomésticos
Ltda. ("Products") in its sales channels; The purpose of this contract is to establish the
general conditions of use and purchase of products and services from the client of the kerk Comercial website
Importadora Exportadora de Eletrodomésticos Ltda ..
I. Confidentiality: it is the responsibility of the kerk Comercial Importadora Exportadora de
Electronic Devices Ltda. preserving the confidentiality of all data and information
provided by the Customer in the purchase process. Site security is audited daily and
guaranteed against the action of hackers, through the seal "Site Blindado".
II. Customer Service (SAC): The customer has this service to solve their
resolve any requests or complaints regarding your order or any
content available on the site. The SAC may be activated by telephone or form
from the website.
III. Delivery policy: the deadline for delivery of the Products is informed during the ordering procedure
purchase, accounted for on business days. The deliveries of the Products are made from Monday to
Friday, from 8am to 10pm. Exceptionally, some deliveries of Products may occur to customers
Saturdays, Sundays and Holidays.
III.I - The verification of the adequacy of the dimensions of the product is the responsibility of the Customer, who
ensure that these are in accordance with the spatial limits of elevators, doors and
delivery place corridors. The product will not be assembled or disassembled,
transport by stairs and / or doors and windows, or lifting deliveries.
III.II - Up to three delivery attempts will be made at the informed location, on alternate days, with
up to 48h between deliveries. It is essential that, at the requested address, there is
a person authorized by the buyer, over 18 years of age, and carrying an identification document
to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts
successful, the order will be returned to the Distribution Center of the kerk Comercial Importadora
Exporter of Electronic Devices Ltda ..
III.III - After completing the order, it is not possible to change the payment method and / or email address
delivery, request an advance or, even, priority of delivery.
III.IV - The delivery period informed during the product purchase procedure takes into account
taking into account the stock, the region, the invoice issuing process and the preparation time of the
product. With each update in the order delivery status, the Commercial kerk system
Importadora Exportadora de Aparelhos Eletrônicos Ltda. automatically sends alert emails
for the Customer.
III.V - The value of the delivery freight is calculated based on the place of delivery, weight and dimensions of the
III.VI - The kerk Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda. does not authorize
carrier to: enter the home; deliver by alternative means (example: hoisting product by
window); perform installation or maintenance of products; open the product packaging; accomplish
delivery to an address other than that stated in DANFE; delivery to minors or without
III.VII - The kerk Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda. do not
responsible for the retention of goods at SEFAZ when this is due exclusively to
customer's pending issues, and therefore it is necessary for them to appear at the tax post so that the
merchandise is released, considering that in these cases the information regarding releases and
payments are only passed on to interested parties.
IV. Right of repentance: the Customer will be entitled to exercise the right of repentance of the
purchase, for the purpose of returning the Product, in which case the following
following conditions: the period of withdrawal from the purchase of the product is up to 7 (seven) consecutive days,
count from the date of receipt; in case of return, the product must be returned to the kerk
Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda. in the original packaging,
accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all the
IV.I - The Customer must request the return through the Customer Service (SAC)
or directly on the Control Panel, in the "cancel order" topic. Expenses arising from
collection or postage of the Product will be borne by the kerk Comercial Importadora Exportadora de
Eletronic Devices Ltd.
IV.II - After the product arrives at the Distribution Center, the kerk Comercial Importadora
Exporter of Electronic Devices Ltda. verify that the above conditions have been
answered. If so, it will provide a refund for the total purchase price.
IV.III - For purchases with a credit card, the card administrator will be notified and the chargeback
will occur on the next or subsequent invoice, at once, regardless of the number of installments
used in the purchase. The reimbursement period and, still, the collection of the remaining installments after
the full reversal of the value of the Product on the Client's credit card carried out by kerk Comercial
Importadora Exportadora de Aparelhos Eletrônicos Ltda., Is the responsibility of the administrator
the card. In the event of collection of future installments by the card administrator, the Customer will not
will be encumbered, as the kerk Comercial Importadora Exportadora de Aparelhos Eletrônicos Ltda.,
as mentioned above, reverses the full value of the Product in a single time,
the credit referring to the chargeback granted in full by the card administrator at the
billing invoice subsequent to the month of cancellation.
IV.IV- In purchases paid by bank slip or debit in account, the refund will be made by
bank deposit, in up to 10 (ten) working days, only in the current account of
buyer, who must be individual. It is necessary that the CPF of the current account holder.