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Privacy Policy

Privacy Policy - Kerk Smart apps and devices

Start: 2019-01-19

Updated:

Kerk Comercial, and Kerk affiliates are committed to protecting your privacy, since you are entrusting us with your information. This Privacy Statement describes our practices on how we handle confidential information connected to private information or personal data that we collect through your individual use of mobile services, products and applications.

  • Kerk Smart Mobile Apps

In this Privacy Notice, "Personal Data" applies to information that can be used to identify a person directly, or indirectly through other information that we have access to that person. “Smart Devices” refers to all devices that are not conventional computers produced by hardware manufacturers, with a machine-man interface, with the ability to transmit data that connect wirelessly to a data network, including: smart appliances, smart dressing devices, smart air purifiers, etc. “Apps” refer to all mobile applications developed by Kerk Comercial, which allow the end user to remotely control these Smart devices, with the ability to connect to Kerk's IoT platform. Personal Data We Collect

In order to provide our services to you, we will ask you to provide us with some personal data necessary to provide these services. If you do not provide us with this data, we may not be able to provide you with our products and / or services.

  • Information You Voluntarily Provide Us;

  • Account or Registration Data: When you register an account with us, we will ask for your name and contact details, we will ask for data such as, name, email address, mailing address, telephone number, username, and login credentials. During the interaction with our products, we may ask for other data such as nickname, profile picture, country code, language preferences, or time zone in your account.

  • Feedback: When using our feedback, and suggesting improvements to our products, we will ask for your email, cell phone number and your suggestions so that we can solve your problem in a given time. It is information that you voluntarily share with us about your experience of using our products and services.

  • Information We Collect Automatically

    • Device Information: When you interact with our products, we use automatic data collection technologies from your device such as MAC address, IP address, wireless network information, operating system version and type, application version number, notification identifier PUSH log files, and mobile network information.

    • Time of Use: During your time of interaction with our sites and services, we automatically collect the time of use related to your clicks visits, downloads, messages sent and received and other uses of our Sites and Services.

    • Location Information: We will collect information about the real time and geographic location you do not need when using some of our products and services, such as a cleaning robot or weather forecast services.

  • Information Related to Smart Devices: When you use Smart devices that are connected to our services, depending on the capacity of your Smart device, we may collect some type of data in order to provide the services requested or purchased.

    • Basic information for smart devices: this information can include the device name, id, online status, activation time, firmware and upgrade.

    • Information reported by smart devices: When you use our products we may collect information that is different from your device. For example, smart weights or fitness trackers can report your weight, height, body mass, muscle mass and smart camera can collect images and videos captured by you.

Purpose and legal basis for storing personal data

The purpose for which we may collect information about you is as follows:

  • Provide your Services: We process your account and profile data, device information, usage time, location, and information related to related Smart devices, to provide you with the products and services you have ordered or purchased. The legal basis for using this information is for us to deliver what is in our contract with you, in accordance with the Terms of Use.

  • Improvement of Our Services: In general, we collect, use and store or process your information to provide our services, repair, develop and improve them. We collect information about your device, time of use, location and information from Smart devices regarding information that will allow the perfect and safe operation of our products, in order to improve the performance and security of our devices and services, analyze efficiency operations, and prevent fraudulent or inappropriate use.

  • Non-Commercial Communication: We collect your personal information to send you important data regarding services, changes to our terms, conditions and policies and / or other administrative information. Because this information is relevant, we ask that you do not choose not to receive such communications. The legal basis for using this information is for us to deliver what is in our contract with you in accordance with the Terms of Use.

  • Marketing Communication: We may use your personal information to send you promotional and marketing information about our products and services. If we do so, each communication we send will contain instructions allowing you to choose whether or not to continue receiving those communications. In addition, if you consent to participate in free prize draws, prize contests or promotions, as permitted by law, we may use your personal data to manage such activities.

  • Personalization We use your account and profile data, usage time and device information, to personalize the design of products and to provide services more and more in line with your demands, like sending product information that suits your profile. user, and ask them to participate in research on new product launches that suit their usage profile.

  • Legal Compliance: We may use your personal data if we deem it necessary or appropriate: (a) comply with the law and regulations; (b) comply with the legal process; (c) to respond to requests from public and government authorities; (d) to enforce our terms and conditions; (e) to protect our operations, businesses and systems; (f) protect our rights, privacy, security and property, and / or that other users, including you; and (g) and allow us to seek remedial solutions or limit the damages that we must bear.

With whom do we share your personal information?

At Kerk we will only share your data as we report to you how we could use it.

If the kerk shares its data with third parties, in the circumstances described in this section, Kerk will undertake that third parties will respect the objectives, practices and obligations in order to comply with the relevant data protection and privacy protection in force in the country. Kerk will contractually guarantee that all commitments are fulfilled by third parties as well as the privacy standards governed by law.

We may share your personal data with the following legal or physical persons:

  • For third party service providers that in a way have a business relationship with Kerk, such as website providers, data analysts, credit card processing companies, infrastructure provider, IT services, consumer support services, delivery of e-mail, and other similar services in a way that allows them to provide services to us.

  • To our customers and other business partners, who provide you, directly or indirectly, with their Smart devices, and / or networks and systems that through them you access and use our sites and services.

  • For an affiliate or other third party, in the event of any reorganization, merger, sale, joint venture, transfer or any other transaction of any proportion to all or part of our company, assets or shares (including without limitation in connection with bankruptcy or process in this situation, you will be notified by email or otherwise in the form of news on our website, of any societal change in our company, which will make new use incompatible with your personal information, and choices that may happen, regarding your personal information.

  • If we find it necessary or appropriate: (a) comply with applicable laws and regulations; (b) comply with a legal process; (c) having to respond to a public or governmental request, including public and governmental authorities outside of your country of residence; (d) to enforce our terms and conditions; (e) protect our operations, business and systems; (f) protect our rights, privacy, security or ownership, and / or what other users, including you, and (g) to allow us to seek available solutions or limit the damage we can sustain.

  • For subsidiaries or branches within our corporation, in order to engage in regular business activities.

Except for the third parties listed above, any other party only with your consent.

Your Rights Regarding Your Personal Data

We respect your rights and control over your personal data. You can exercise any of the rights below:

  • Through the “Profile - Personal Center” of our products.

  • By email to sac@kerk.com.br

You do not need to pay any fees and we call on you to respond within 30 days. If you decide to send an email, of your request, please make it clear what information you would like to change, whether you would like to have your information removed from our database, or what type of limitations you would like to impose on the use of your usages. personal information. Please be aware that we may ask for more information about your identity before proceeding with your request, for security reasons.

You can:

  • Require access to the personal data we process about you;

  • Require that we have to correct any errors or incomplete information in your personal information;

  • Request to delete your personal data;

  • Request restrictions, temporarily or permanently in our processing of part or all of your personal information;

  • Require transfer of personal information to you or to third parties where we process our database with your consent or someone hired by you, or where our process is automated; and

  • Opting out or imposing objections to our use of your personal data where we can use it based on your consent or our legitimate interest.

Sava Information Security Guard

We use commercially reasonable, physical and administrative as well as technical safeguards to protect the integrity and security of your personal information. The kerk with its partners provides several security strategies to effectively guarantee the safety of users and devices. For the access of the devices, we use an algorithm that guarantees the isolation of the data, authentication of the access, application for authorization. For data communication, communication using security algorithm, and encrypted protocols, and encrypted commercial level transmission based on dynamic keys, are also supported. For data processing, restricted data filters and validations and complete data auditing are applied. For data storage, all users' confidential information is encrypted for storage. If for some reason you believe that your relationship with us is no longer secure (for example, if you think any security of your data with us has been compromised), you you must notify us immediately to sac@kerk.com.br

Information Retention Period

We use your personal data for a minimum period of time for the purpose described in this Privacy Policy, unless there is a specific legal requirement that forces us to keep your data for a longer period. We determine the appropriate retention time based on the size, nature, and sensitivity of your personal data, and after the retention period, we distribute your data. If for technical reasons, we are unable to delete your data, we will see to it that your data is no longer used under any circumstances.

Changes to this Privacy Policy

We may make updates to this Privacy Policy to reflect changes in our communication practice. If we make any material changes, we will notify you by email (to the email registered in your account) or via a notice via the mobile application, before the changes happen. We recommend that you review this page from time to time to find out about the changes. latest information about our privacy practices.

Legal Application and Jurisdiction

This privacy policy was formulated in accordance with the laws in force in Brazil, and must be treated within the laws of that country.

If you have any questions about our Privacy Policy, please contact as follows:

Kerk Comercial Imports and Exports of Electronic Appliances Ltda.

Address for correspondence:

Catipará Street, 35

Brooklin Novo

Sao Paulo-SP

04561-050

Email: sac@kerk.com.br